Strategic innovation themes for the future

We are lining up four themes for 2019 of strategic importance to organisations with knowledge workers and creative workforces. All themes are born from a vision of technology, service design, and workplace design coming together in creating awesome experiences to improve or change how we work in the future. It’s starting with FM and CRE and will move into HR and other specialist areas as a cross-functional endeavour, all supported by our wish to improve productivity and happiness at work.

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THE FUTURE OF WORK

Creating a flexible environment to support teams, agility, and leadership in the workspace and workforce.

Most futurists and analysts agree that the coming decade will impact the way we work more than the past 100 years combined. The main forces that shape the future of work are expectations from the next generation of (partially new collar) knowledge workers, large-scale automation of tasks and processes, the power of the customer/consumer, and climate change. In addition, it’s expected that it will happen with an increased pace of change, replacing traditional change management with an experimenting approach to testing new ideas quickly and cheaply.

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SMART BUILDINGS FOR SMART PEOPLE

Creating great user experiences involving connectedness, IoT, and real estate in a sustainable way.

Smart people are the workers of tomorrow. They don’t sit still, they use their premises differently, and they might actually not even come to the office. Yet they need the building to support them in their work – and they definitely won’twaste time on practicalities and systems that aren’t up to date or user-friendly. All in all, smart people need smart buildings! Smart buildings have many names and associated terms - cognitive building, IOT, digital twins are just some of them. What we know for sure is that we need to take the conversation the step further than improved building management, because optimised heating, ventilation, lighting, IT, security, and safety is already on the agenda today and is only the mere surface of how we can utilize our physical workspace to support our workday. Smart buildings are the perception of the building as a digital rather than a physical asset. The vast majority of knowledge workforce will tell you that their home devices are easier and less time-consuming to use and make them feel more connected than the facilities available at work. Does that make sense if corporates should support their employees in creating value and arguably have the financial means to do so?

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WINNING THE WAR FOR TALENT

Supporting the growth of your employees to create meaning, empowerment, and engagement.

The war for talent is a strategic business challenge and a critical driver of corporate performance. It is also a must-win-battle. Winning corporates will continually review and develop the quality and skills of their workforce, enabling them to adapt as the marketplace changes. The pursuit for talent is however more competitive than ever due to a growing skill shortage, an advance in technologies, generational shift, and evolving dynamics around the nature of work.

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HAPPINESS, HEALTH, AND WELL-BEING

Motivating people at work by boosting health and happiness, reducing stress, and putting smiles on people’s faces.

Happy employees deliver better results. Indeed, statistics have repeatedly shown how psychological well-being, physical health and positive relations are self-perpetuating in a happy-cocktail that drives motivation and bottom-line results. However well-being is an emotion experienced by each individual in the team, rather than a state which you can force upon a company. Supposedly, we must therefore evolve beyond the traditional corporate health campaigns which attempt to push standardized happiness upon employees, and rather approach the challenge from the opposite perspective - starting by looking at you, him, her and I as individual happiness-driven humans.